Patient’s Rights and Responsibilities

We believe that all client/patients receiving services from OrthoCare Medical Equipment, LLC should be informed of their rights.

Therefore, you are entitled to:

  1. Receive reasonable coordination and continuity of services from the referring agency for home medical equipment services.
  2. Receive a timely response from OrthoCare Medical Equipment, LLC when homecare services/care is needed or requested.
  3. Be fully informed in advance about service/care to be provided and any modifications to the Plan of Service/Care.
  4. Participate in the development and periodic revision of the Plan of service/care.
  5. Informed consent and refusal of service/care or treatment after the consequences of refusing service/care or treatment are fully presented.
  6. Be informed in advance of the charges, including payment for service/care expected from third parties and any charges for which the client/patient will be responsible.
  1. Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
  2. Be able to identify visiting staff members through proper identification.
  3. Voice grievances/complaints or recommend changes in policy, staff or service/care without restraint, interference, coercion, discriminationor reprisal.
  1. Choose a health care provider.
  2. Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information.
  3. Receive appropriate service/care without discrimination in accordance with physician orders.
  4. Be informed of any financial benefits when referred to an organization.
  5. Be fully informed of one’s responsibilities.
  6. Be informed of provider service/care limitations.
  7. Be informed of anticipated outcomes of service/care and of any barriers in outcome achievement.